At RS Body Oil, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, please review our return and refund policy below.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Timeframe: Returns must be initiated within 30 days from the date of delivery.

  • Condition: The item must be unused, unopened, and in its original packaging.

  • Proof of Purchase: A receipt or proof of purchase is required.

2. Non-Returnable Items

The following items are non-returnable:

  • Personalized Products: Items made to your specifications or clearly personalized.

  • Hygiene Products: Products that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • Perishable Goods: Items that deteriorate rapidly or have passed their expiration date.

3. Return Process

To initiate a return:

  1. Contact Us: Reach out to our customer service team at info@rsbodyoil.com with your order details.

  2. Return Authorization: Upon approval, we will provide you with a Return Authorization Number and instructions for returning the product.

  3. Shipping: You are responsible for the cost and risk of returning the goods. We recommend using a trackable shipping service or purchasing shipping insurance.

4. Refund Process

Once we receive and inspect your returned item:

  • Approval: If your return is approved, a refund will be processed to your original method of payment.

  • Processing Time: Please allow 7–10 business days for the refund to appear in your account.

  • Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items with obvious signs of use).

5. Exchanges

We currently do not offer exchanges. If you wish to receive a different product, please initiate a return for the original item and place a new order for the desired product.

6. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact Us: Notify us within 7 days of receiving the product.

  • Documentation: Provide photographs of the damaged or defective item and your order number.

  • Resolution: We will offer a replacement or a full refund, depending on your preference and product availability.